You can pay cash (exact money only please as we don’t carry change), or debit/credit card (3% card charge) on arrival, or alternatively pay in advance via one of the methods below. Hotel bookings can also use the details below to pay their minimum deposit of £1o.
Cash is our least favourite method, however, if paying cash please offer to your therapist immediately on arrival to save them the awkwardness of having to ask. If you are paying by card, again please ask to do so before your treatment, to ensure the payment clears.
Bank Transfer: 04-00-04 / 35032417 (Please mobile number or booking code on your confirmation email as the reference)
Refund & Cancellation Policy.
Over 8 hours notice – Full Refund or Amendment no charge.
Less Than 8 hours – £10 deducted to cover room hire cost, the balance is refunded.
No Show – £20 deducted, the balance refunded.
Hotel Bookings – no refund on deposit of £10 – the rest of the balance refundable.
In the unlikely event that we cancel the appointment, you can choose either a refund or to amend the date with £10 discount for the inconvenience (only applicable to bookings that have already paid / discount with the same therapist only unless they have left us.)
The Cancellation Policy still applies to payment on arrival bookings. If you cancel 8 hours or less to your appointment time, or just don’t show, you will be requested to pay the charges above. Failure to pay within 48 hours will result in you being blocked from using our service.